Returns Policy
About Us
Business Name: J&V Jewelry
Address: 9842 Daisy Mist Ln, Houston, TX 77038, USA
Phone: +1 (361) 484-0368
Email: jvgoldjewelry22@gmail.com
At J&V Jewelry, we take pride in the quality and craftsmanship of our fine gold jewelry. Due to the delicate nature and high value of our products, we maintain a strict return and refund policy.
1. All Sales Are Final
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All purchases of gold jewelry are final.
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We do not accept returns, exchanges, or refunds for change of mind, incorrect size, or personal preference.
2. Exceptions for Damaged or Defective Items
We only accept returns under the following conditions:
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The item is received damaged during shipping.
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The item has a manufacturing defect.
To qualify:
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You must notify us within 3 business days of receiving your order by emailing jvgoldjewelry22@gmail.com with your order number and photos of the item.
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Returned items must be unused, in original packaging, and with all tags/authenticity certificates included.
3. Return Approval Process
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Once your request is received, our team will review the case and determine eligibility.
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If approved, we will provide instructions for returning the item.
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Unauthorized returns will not be accepted.
4. Shipping for Returns
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Customers are responsible for the cost of return shipping.
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We strongly recommend using USPS Priority Mail with insurance and tracking.
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J&V Jewelry is not responsible for items lost or damaged during return shipping.
5. Refunds
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Approved refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
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Shipping fees are non-refundable.
6. Non-Returnable Items
The following items cannot be returned under any circumstances:
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Custom-made or personalized jewelry.
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Items that have been worn, altered, resized, or damaged by the customer.
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Sale or clearance items.
7. Contact Us
For questions regarding our Returns & Refund Policy, please contact us:
📍 Address: 9842 Daisy Mist Ln, Houston, TX 77038, USA
📞 Phone: +1 (361) 484-0368
📧 Email: jvgoldjewelry22@gmail.com
